Our commitment is to ensure that:
- Every customer is a satisfied customer.
- You always get what you pay for.
- Our products are of superior quality.
- You enjoy complete customer satisfaction.
60 DAY MONEY BACK GUARANTEE
If, for any reason, you have a complaint or wish to return merchandise, we will be happy to offer a refund or replacement under the following conditions:
Before returning merchandise, contact our sales department by telephone at 914-595-1744(US) or by email: firstname.lastname@example.org, specifying your order confirmation number (see Return Instructions).
Merchandise should be returned within 60 days of delivery. When returned it must be:
- In its original condition
- In its original box
Sorry - we will not be able to accept for return or refund:
- Custom-made items ordered with names or personalized messages
- Custom tied tzitzit or techelet (anything under "special features")
- Mezuzahs, Tallitot or Tefillin that have been used - even for one time
- Cosmetics or media items that have been opened.
Cancellation of a transaction is in accordance with Israeli Consumer Protection Regulations- 2010 (Transaction Cancellation) and the Israeli Consumer Protection Law of 1981.